At Accretion Consultants, we take customer
satisfaction seriously. We depend on our expertise, experience
and processes
in having provided similar services to large Enterprises for
many years. The facilitating factors such as sophisticated infrastructure
management tools, reliable communication infrastructure and a
cross-skilled talent pool that matches the best in the industry
are a given at Accretion. These coupled with the lower costs
of offshore operations, make a real compelling value proposition.
We focus on three key pillars, which form the base for our
delivery model:
The mantra of delivery
at Accretion is "Standardization,
Automation & Customization". Follow industry standard,
Best-in-class practices. Automate for consistency and scalability.
Customize to suit your requirement
Our ability to deliver excellent quality and consistency in
service stems from our strict adherence to quality processes,
we have created a common language across the organization based
on a quality assurance framework comprising delivery practices,
which evolve across the Plan-Deploy-Manage-Review Model
Our customization model is centered on the
belief that every customer has a unique requirement, and hence
needs a unique
solution. Accretion offers the following attributes that you
can customize to make it work for you
Delivery Model:
We offer Onsite / Offsite or our unique hybrid model that works
for you and your needs
Level of Investment:
We seriously explore a mix and match of our resources with
yours and choose a cost-effective solution. Whether it is tools,
management software, connectivity or desktops, we work with
you to optimize the upfront investments, protect the current
investments as much as possible and reduce day-to-day operational
costs
Level of delivery ownership:
We will be happy to take complete charge of your infrastructure
and deliver world-class services on a 24x7 basis. Or partner
with you to handle just the night shift operations (using follow
the sun model) for the entire infrastructure or be a point
solution provide or any mix that serves your business needs
Delivery Sites:
Depending on your geographical spread and requirement, we can
offer a single site or multiple site delivery, help consolidate
service locations, ensure disaster recovery etc
PEOPLE
Through Accretion's unique HR practices we enhance the overall
quality of our workforce by promoting a climate of continuous
learning
and professional growth. Our goal is to sustain employee performance
at a level, which meets or exceeds our clients' expectations.
We enable employees to keep abreast of changes in their fields
and encourage continuous learning by making employees competitive
for employment opportunities within the company's business
divisions like managed services, professional services
and customer support. Our technical and practices specialists
are cross-skilled and come from world's best technical
and
management
institutes and undergo client orientation programs before
starting on any project. This includes culture orientation,
customer
handling skills and other soft skills training
PROCESSES
Service Desk Process
As a single point of contact, the Service Desk extends the range
of services and offers a more global-focused approach, allowing
business processes to be integrated into the Service Management
infrastructure.
Incident Management
The primary goal of the Incident Management process is to restore
normal service operation as quickly as possible and minimize
the adverse impact on business operations, thus ensuring that
the best possible levels of service quality and availability
are maintained.
Configuration Management
Businesses require quality IT services provided economically.
To be efficient and effective, all organizations need to control
their IT infrastructure and services. Configuration Management
provides a logical model of the infrastructure or a service
by identifying, controlling, maintaining and verifying the
versions of Configuration Items in existence.
INFRASTRUCTURE
We've consciously invested in hi-tech facilities and continue to
do so in order to deliver world-class services to our customers
